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CASE STUDY: Why Dr. Packer Would Never Go Back to In-House Claim Management
casey packer




• A small staff with limited claims management knowledge

• High denial rates

• Low revenue from claim reimbursements



• Increased revenue

• Reduced denials

• Access to reports on claim performance

• Improved work-life balance



Practice Background

Dr. Casey Packer is a certified optometric glaucoma specialist, therapeutic optometrist, and owner of Lone Star Eye, located in Austin, TX. Opened in 2010, Lone Star Eye is an optometric practice equipped with state-of-the-art technology to diagnose and treat most ocular conditions. ThreeBestRated.com named Dr. Packer as the top pediatric optometrist in Austin, TX.



Operating with a small staff, employees at Lone Star Eye often have to wear multiple hats to run the business efficiently. Unfortunately, the dual responsibilities lead to burnout and a lack of focus and knowledge in key areas of the business. One function of Lone Star Eye's business that was impacted by this was their claims management. Managing insurance billing in Dr. Packer's practice was a time-consuming, yet crucial, contributor to his practice's success. But, the success of their claims management relied on his billing manager's limited knowledge of the insurance world coupled with the constant attention on managing other aspects of the business. These limitations caused Lone Star Eye to miss out on a significant amount of revenue from claim reimbursements.



Understanding that he needed a way to reduce denials and increase revenue from claim reimbursements, Dr. Packer sought out a billing service to manage the entire claim lifecycle for his practice. In his search, Dr. Packer was looking for someone who demonstrated the ins and outs of insurance billing and could work with his current practice management system without disrupting his normal office workflow. That's when he found VisionWeb's Revenue Cycle Management Service. VisionWeb's RCM service met the criteria that Dr. Packer was expecting from an optometry-specific claims management service provider. Dr. Packer notes, "The transition to using the service was absolutely seamless. We were up and running quickly, and our denial rate dropped before my eyes."

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Since using VisionWeb's Revenue Cycle Management Service, Dr. Packer has gained confidence in knowing that his claims are being managed correctly while maximizing practice profits from reimbursements. 


Ready to Learn more about Revenue Cycle Management? 

Revenue Cycle Management or "RCM" is the process of creating and submitting a claim from beginning to end. When done properly, your office can increase payments while decreasing bad debt write-offs.

Even better, VisionWeb will do the work for you. Our team can handle virtually every aspect of the billing cycle for you. You pull the benefits and post your payments, we take care of the rest.


Fill out the form on the right and our billing experts will get in touch with you.

Request an RCM Consultation